LOADED MILEAGE: The distance traveled by a motor vehicle while transporting a client from a pickup point to a drop-off point.
UNLOADED MILEAGE: The distance traveled by a motor vehicle to the point of pickup of the passenger AND/OR from the point of drop-off of the passenger.
TRAVEL TIME: Driving time for a motor vehicle from the point of departure to the location of destination
ACCESSIBILITY: The extent to which vehicles, are barrier-free and can be used by people who have disabilities, including wheelchair users.
CURB-TO-CURB SERVICE: A common designation for paratransit services. The transit vehicle picks up and discharges passengers at the curb or driveway in front of their home or destination. In curb-to-curb service the driver does not assist the passenger along walks or steps to the door of the home or other destination.
EMPLOYMENT TRANSPORTATION: Transportation specifically designed to take passengers to and from work or work-related activities.